Terms and Conditions

Overview

These Terms & Conditions govern your use of our website and the purchase of our creations. By visiting our site or placing an order, you agree to the terms outlined below. We keep our policies warm, transparent, and respectful — just like the handmade creations we craft at Opimae.

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If you have any questions, please reach out to us at hi@opimae.co

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1. Our handcrafted Creations

Every creation we make is handcrafted in small batches using rare North American botanicals in our studio. Natural variations in color, texture, or appearance are part of the beauty of handmade work and should be expected. These variations do not constitute defects.

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Opimae reserves the right to update product descriptions, availability, or pricing at any time.

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2. Use of Our Website

You agree not to use our website for unlawful purposes or in ways that may harm, disrupt, or interfere with our services. All content on this site — including text, images, branding, and product descriptions — is the property of Opimae and may not be copied, reproduced, or distributed without permission.

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3. Pricing & Payment

All prices are listed in USD or CAD depending on your location. We reserve the right to adjust pricing at any time.

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Payment is processed securely through our authorized payment partners. Our online store is powered by Shopify that allows us to offer a safe and seamless shopping experience. By placing an order, you acknowledge that your payment information will be processed through these platforms’ secure systems.

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By placing an order, you confirm that the payment information provided is accurate and authorized.

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4. Shipping

Shipping timelines and delivery details are outlined in our Shipping Policy. By placing an order, you acknowledge that delivery timelines may vary and that delays caused by carriers or customs are outside our control.

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5. Returns, Exchanges & Refunds

Our Return & Exchange Policy applies to all purchases. We accept returns only for damaged or defective creations. Replacements are offered whenever possible, and refunds are issued only when replacement isn’t possible.

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By purchasing from Opimae, you agree to the conditions outlined in our Return & Exchange Policy.

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6. Order Cancellations

Orders may be cancelled or modified within 12 hours of purchase. After this window, we cannot guarantee changes, as we begin preparing your order promptly.

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7. Intellectual Property

Unless otherwise indicated, all content on this website — including product names, descriptions, images, branding, and design — is owned by Opimae. You may not use, reproduce, or distribute any content without written permission.

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8. Privacy & cookies

We respect your privacy and handle personal information and cookies with care. We never sell or share your data for marketing purposes, and we never send unsolicited emails.

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Please see our full Privacy Policy for complete details.

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9. Accessibility Statement

We are committed to making our website accessible and welcoming to all.

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Our Commitment

We aim to ensure that our website is easy to navigate, readable, and usable for visitors of all abilities. We continuously work to improve accessibility features and follow best practices inspired by WCAG guidelines.

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If You Need Assistance

If you experience any difficulty accessing content, placing an order, or navigating our website, please contact us at hi@opimae.co. We will do our best to provide support, alternative formats, or accommodations whenever possible.

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Accessibility is an ongoing effort, and we welcome feedback that helps us improve.

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10. Limitation of Liability

By using our website or purchasing our creations, you agree that Opimae is not liable for:

• Delays caused by carriers

• Misuse of our creations

• Allergic reactions or sensitivities

• Loss or theft of packages confirmed as delivered

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To the fullest extent permitted by law, our liability is limited to the amount paid for your order.

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11. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website constitutes acceptance of the revised terms.

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12. Contact Us

For questions, concerns, or feedback, please reach out to us at: hi@opimae.co

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We’re here to help, and we want every creation you receive from Opimae to feel like a small piece of the landscape it came from.